Mobile Terms of Service

Reima

Last updated: September 23rd, 2026

1. Service Overview and Modifications

The Reima mobile message service (the "Service") is operated by Reima (“Reima”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We reserve the right to modify or cancel the Service or any of its features at any time. We will provide notice of any material changes to these Mobile Terms. Your continued use of the Service following notice of any such changes shall constitute your acceptance of the updated terms.

2. Consent to Receive Messages

By consenting to Reima’s Mobile Terms, you agree to receive recurring SMS/text messages from and on behalf of Reima through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

3. Voluntary Participation

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Reima. Your participation in this program is completely voluntary.

4. Fees and Charges

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies; you may receive between 5 and 15 messages per month depending on your interactions with our service. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

5. Opt-Out Instructions

You may opt-out of the Service at any time. To stop receiving text messages from Reima, text any of the following keywords to +16465586165: STOP, STOPALL, QUIT, END, CANCEL, UNSUBSCRIBE, or REVOKE. You may also revoke your consent at any time by any other reasonable means. After texting STOP (or any of the above keywords), you will receive one final confirmation message confirming that you have been unsubscribed. No further messages will be sent. All opt-out requests will be honored within 10 business days of receipt, in accordance with applicable law. If you have subscribed to other Reima mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

6. Data Collection and Privacy

We collect various information on our behalf from and about you, including information you directly provide when you use the Service. For example, we collect the phone number and/or email address you provided when signing up for the Service. When you send messages via the Service, we will also collect your messaging history and any information included in those messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes. For information about how we collect and use your personal data, including our use of cookies and tracking technologies, please refer to our Privacy Policy at https://us.reima.com/privacy-policy.

7. Support and Contact Information

For Service support or assistance, text HELP to +16465586165 or email customerservice.us@reima.com.

8. Changes to Short Codes or Telephone Numbers

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

9. Carrier Liability and Delivery

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

10. Limitation of Liability

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR UNINTERRUPTED OR ERROR-FREE OPERATION. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REIMA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR: (i) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; (ii) ANY FAILED, DELAYED, OR MISDIRECTED MESSAGE DELIVERY; (iii) ANY ERRORS IN MESSAGE CONTENT; OR (iv) ANY ACTION OR INACTION TAKEN IN RELIANCE ON ANY MESSAGE SENT THROUGH THE SERVICE — EVEN IF REIMA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL REIMA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE MOBILE TERMS OR THE SERVICE EXCEED THE GREATER OF: (i) THE AMOUNTS PAID BY YOU TO REIMA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (ii) FIFTY U.S. DOLLARS (USD $50). NOTHING IN THESE MOBILE TERMS LIMITS ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE FEDERAL LAW, INCLUDING ANY STATUTORY RIGHTS UNDER THE TELEPHONE CONSUMER PROTECTION ACT THAT CANNOT BE WAIVED BY CONTRACT.

11. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND PROVIDES FOR RESOLUTION OF DISPUTES THROUGH INDIVIDUAL ARBITRATION RATHER THAN IN COURT.

a. Good faith negotiations

Prior to initiating any arbitration proceeding, the party asserting a Dispute shall first attempt in good faith to resolve such Dispute informally by providing written notice to the other party describing the facts and circumstances giving rise to the Dispute and allowing the receiving party thirty (30) days to respond to or settle the Dispute. Notices to Reima shall be sent to: [POSTAL ADDRESS], or by email to customerservice.us@reima.com. Notices to you shall be sent to the billing address or email address associated with your account. Completion of this informal dispute resolution process shall be a condition precedent to initiating any arbitration or filing any claim against the other party.

b. Arbitration Agreement

You and Reima (together, the "Parties") agree that any and all disputes, claims, or controversies arising out of, relating to, or in connection with: (i) these Mobile Terms; (ii) Reima's Service; (iii) any marketing text messages sent by or on behalf of Reima to your mobile telephone number; or (iv) the Parties' relationship arising from the foregoing, whether based in contract, statute, regulation, ordinance, tort (including negligence), or any other legal or equitable theory, including without limitation any claim arising under the Telephone Consumer Protection Act or its implementing regulations (each, a "Dispute"), shall be resolved exclusively by final, binding, individual arbitration, and not in a court of law. "Dispute" shall be given the broadest possible meaning permitted by law, including claims that arose before the existence of these Mobile Terms. Notwithstanding the foregoing, "Dispute" does not include disagreements or claims concerning patents, copyrights, trademarks, trade secrets, or other intellectual property, or claims of piracy or unauthorized use of intellectual property. You and Reima expressly delegate to the arbitrator the exclusive authority to determine the arbitrability of any Dispute, including the scope, applicability, validity, and enforceability of this arbitration provision.

c. Governing Arbitration Rules

The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect, or, if AAA is unavailable or the Parties mutually agree, by JAMS pursuant to its applicable rules. The AAA Consumer Arbitration Rules are available at www.adr.org. The arbitration shall be conducted by a single, neutral arbitrator. The arbitrator shall have the authority to award any remedy or relief that a court of competent jurisdiction could award, including declaratory or injunctive relief, but only on an individual basis and only to the extent necessary to provide relief warranted by the individual claimant's claim. If either Party submits a Dispute to arbitration and the arbitrator orders any exchange of information, the Parties agree to cooperate to seek from the arbitrator protection for any confidential, proprietary, trade secret, or otherwise sensitive information, documents, testimony, and/or other materials that might be exchanged or become the subject of discovery in the arbitration, and to seek such protection before any such materials are exchanged or otherwise become the subject of discovery.

d. Class Action Waiver

YOU AND REIMA EXPRESSLY WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, OR CONSOLIDATED ARBITRATION PROCEEDING. All disputes shall be resolved solely on an individual basis. The arbitrator shall have no authority to: (i) consolidate the claims of more than one individual; (ii) preside over any class, collective, or representative proceeding; or (iii) award relief to any group or class of claimants. If this class action waiver is found to be unenforceable or unlawful for any reason, (a) the unenforceable or unlawful provision shall be severed; (b) severance of such provision shall have no impact on the remainder of this arbitration agreement or the Parties' ability to compel arbitration of any remaining claims on an individual basis; and (c) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. If twenty-five (25) or more similar claims are asserted against Reima or against you by the same or coordinated counsel or are otherwise coordinated, the AAA Supplementary Rules for Multiple Case Filings and the AAA Multiple Consumer Case Filing Fee Schedule shall apply. In addition, the following bellwether process shall govern: counsel for claimants and counsel for Reima shall each select ten (10) cases (per side) to proceed first in individual arbitration proceedings. The remaining cases shall be deemed filed for purposes of the applicable statute of limitations but not for the purpose of assessing AAA fees. No AAA fees shall be assessed in connection with those remaining cases until they are selected to proceed to individual arbitration proceedings. If the Parties are unable to resolve the remaining cases after the conclusion of the initial twenty (20) proceedings, each side shall select another ten (10) cases (per side) to proceed to individual arbitration as part of a second bellwether process. A single arbitrator shall preside over each case, and only one case may be assigned to each arbitrator unless the Parties agree otherwise. This bellwether process shall continue until all claims are adjudicated or otherwise resolved. The statute of limitations and any filing fee deadlines shall be tolled for claims subject to this bellwether process from the time the first cases are selected until the time your case is selected, withdrawn, or otherwise resolved. A court of competent jurisdiction shall have authority to enforce this provision and, if necessary, to enjoin the mass filing or prosecution of arbitration demands.

e. Right to Opt Out of Arbitration

You may opt out of this arbitration agreement by notifying Reima in writing within thirty (30) days of first subscribing to the SMS program. Your written opt-out notice must include your full name, postal address, and mobile telephone number, and must clearly state your intent to opt out of arbitration. Opt-out notices should be sent to: customerservice.us@reima.com. If you opt out, you retain the right to pursue claims in court on an individual basis, but the class action waiver above shall continue to apply to the fullest extent permitted by applicable law.

f. Governing Law; Federal Arbitration Act

These Mobile Terms and any arbitration conducted pursuant to this section shall be governed by the Federal Arbitration Act and, to the extent not pre-empted, the laws of the State of Delaware, without regard to its conflict of law principles. You and Reima agree that these Mobile Terms evidence a transaction in interstate commerce and that this arbitration agreement shall be interpreted and enforced in accordance with the Federal Arbitration Act and U.S. federal arbitration law, and not state arbitration law. The arbitration shall be conducted in the English language. If in-person arbitration is required, it shall be held in a location mutually agreed by the Parties, or as determined by the arbitrator.

g. Exceptions to Arbitration

Notwithstanding the foregoing, either Party may: (a) seek emergency, temporary, or preliminary injunctive or other equitable relief from a court of competent jurisdiction to the extent necessary to prevent irreparable harm pending the resolution of arbitration; and (b) assert individual claims in small claims court, provided such claims qualify for and remain in small claims court and advance only on an individual (non-class, non-representative) basis. Nothing in this section shall prevent either Party from bringing issues to the attention of federal, state, or local agencies and, if the law allows, such agencies may seek relief against the other Party on your behalf. To the extent permitted by applicable law, any Dispute must be filed within one (1) year after such Dispute arises; otherwise, the Dispute is permanently barred, which means that neither you nor Reima will have the right to assert such Dispute thereafter.

h. Severability

If any portion of this dispute resolution section is found to be invalid, unenforceable, or unlawful under applicable law, that portion shall be severed and the remaining provisions shall continue in full force and effect, except as provided above with respect to the class action waiver. Further, if any part of this dispute resolution section is found to prohibit an individual claim seeking public injunctive relief, that provision shall have no effect to the extent such relief is allowed to be sought outside of arbitration, and the remainder of this dispute resolution section shall be enforceable.

i. Survival

This dispute resolution section shall survive the termination, cancellation, or expiration of your participation in the Reima’s Service and your relationship with Reima, regardless of how that relationship ends. Any claim arising from or relating to text messages sent by or on behalf of Reima, whether during or after the period of your subscription, shall remain subject to this arbitration agreement.

j. Waiver of Jury Trial

BY AGREEING TO THESE MOBILE TERMS, YOU WAIVE YOUR RIGHT TO A TRIAL BY JURY WITH RESPECT TO ANY DISPUTE COVERED BY THIS SECTION.