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How to Return Items

  • Ensure that all tags remain attached to the product.

  • Click here to initiate your return. You must have your order number as well as your email address, phone number, or zip code to verify your purchase.

  • Follow the on-screen instructions through our return portal.

  • Prepare the package and place the item(s) for return and packing slip / return form inside.

  • Print out the return label you received from our return portal & attach the return label to the package.

  • Ship your return by dropping it off at the appropriate location that will be located on your return label as well as your return instructions that are sent to your email address on file. Most likely USPS.

  • We accept returns for 45 days after the date of purchase, pending the products are unused and still have the tags attached. Upon receipt, we will refund you the entire amount, including taxes, within 1-2 business days minus $9 for handling. Exchanges or returns for store credit will not incur the $9 handling fee.

  • For returns without the tags or the past 45 days for items that have not been used, we will provide store credit or an exchange with the $9 handling fee.

  • If you have any questions, please review our refund policy or contact us at customerservice.us@reima.com.

To initiate a return, please click on our return portal.