Can I return my item for a refund or exchange?
Unless marked specifically as non-refundable, we accept returns on all items provided that you purchased & received it less than 30 days ago and the item is unused and in its original condition with the tags still on the product. We do not offer exchanges at this time.
How can I return my item for a refund?
Reach out to firstname.lastname@example.org for a return label. Then send us back the item(s) by dropping it off at any UPS location or USPS location depending on the return label you choose. Once we receive your item, we will refund you through your original payment method.
How much does it cost to return an item?
We charge a flat rate of $8.50 for the return delivery of any item for delivery and restocking fees. For returns past 30 days, customer service will provide you your options.
How long will it take to get my money back?
Please allow 2-3 business days from the date on which we receive your return to process and return your payment.
What if I received damaged goods or the wrong order?
Please contact customer service at email@example.com and we will provide a full refund.
Do you have other questions? Please contact us at firstname.lastname@example.org.