FAQs

Shopping

Can I combine multiple discount codes for a same order?

Unfortunately, we can only apply one discount code per order. If there are any exceptions, we will provide a notice on the website.

Do you have an app for shopping, or is it only available on your website?

Yes! I do have an app available. For any questions related to Reima App, please visit App FAQs.

Shipping

When will my order ship?

Orders usually ship 1-3 business days after your order has been placed. You will receive a tracking code to your email once your order has shipped.

Where is my order?

You will receive tracking information in your email from us.reima.com. If you haven't received a tracking code after 3 business days from purchase, please reach out to customer service at customerservice.us@reima.com.

Which carriers do you use?

We use a combination of carriers, but generally your orders will ship from USPS, UPS, FedEx.

When should I expect to receive my order?

Depending on your location and shipping method, you should expect to receive your order in 3-10 business days.

Why was my order split in 2 separate orders?

We ship from a facility in the US as well as Canada. If your order is split, you will receive tracking for both shipments.

What are your shipping rates?

For ground shipping, if your order was under $125, you will be charged $9.95 in shipping. For all orders over $125, your ground shipping is free.

Returns

How do I set up a return?

To start a return or exchange, click here.

Why can't I return certain items?

All Final Sale & Sample Sale products do not qualify for returns. Certain sales, as denoted in the sale, also do not qualify for returns. If you feel there's a mistake, please contact customer service.

How much time do I have to return a product

Returns and exchanges must be started within 30 days of order delivery, assuming the product hasn't been used and the tags are still attached.

How much does it cost to return a product?

It costs $9 to return a product. We will waive the $9 return fee for exchanges.

When will I receive my refund?

You will receive your refund when the product has been returned and processed by the warehouse. Typically 3-10 business days after you mail your product back to Reima. If you choose store credit, it will be issued immediately after processing.