Terms of Sale
TERMS AND CONDITIONS FOR THE ONLINE SALE OF GOODS
This page contains important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that may apply to you. Please read it carefully.
By placing an order for products from this website, you accept and are bound by these Terms and Conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
You may not order or obtain products from this website if you fail to agree to these Terms and Conditions, are not at least 18 years of age, or are prohibited from accessing or using this website or any of its contents or products by applicable law.
These Terms and Conditions (“Terms”) apply to the purchase and sale of products through us.reima.com (the “Website”). These Terms are subject to change by Reima USA, Inc. (referred to as “us”, “we”, or “our” as the context may require) without prior written notice at any time, at our sole discretion. Your continued use of this Website after a posted change in these Terms will constitute your acceptance of and agreement to such changes and will apply to all orders made on or after the effective date of the new Terms. It is your responsibility to check this page periodically for changes.
Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products to you.
You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us or we will not be obligated to sell the product(s) to you. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Reima USA, Inc. and you will not take place unless and until you have received your order confirmation email. You have the option to cancel your order at any time before we have sent your order confirmation email by contacting our Customer Service Department at [email protected] .
3. Prices and Payment Terms
(a) All prices posted on this Website are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.
(b) Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. We accept American Express, VISA, Master Card, Discover, Diners Club, and JCB credit cards as well as Google Pay, Shop Pay, Klarna, and Paypal for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes if any.
4. Shipments and Delivery
(a) We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. (b) Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
5. Returns and Refunds
Except for any products designated on the Website as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 45 days of shipment and provided such products are returned in their original condition and have not been worn or used. For more information on our refund policy and how to receive a refund, please visit our refund policy.
6. Limited Warranty
Reima makes no warranties for its products and disclaims all other warranties, express or implied. In case you have received a product with a defect(s) from our website, please contact us at [email protected] and we would be happy to remedy your issue.
7. Goods Not for ReSale
You agree to comply with all applicable laws and regulations of the various states and of the United States. You represent and warrant that you are buying products or services from the Website for your own personal or household use only, and not for resale.
We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
10. Governing Law and Jurisdiction
All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule of the State of Delaware that would cause the application of the laws of any jurisdiction other than those of the State of Delaware.
11. Dispute Resolution and Binding Arbitration
(a) YOU AND REIMA ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR SERVICES THROUGH THE WEBSITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
(b )The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Section 11. (The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.
The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.
We will be responsible for paying any individual consumer’s arbitration/arbitrator fees.]/[If you prevail on any claim that affords the prevailing party attorneys' fees, the arbitrator may award reasonable fees to you under the standards for fee shifting provided by law.
(d) You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR REIMA WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.
You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 12 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
13. No Waivers
The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Reima.
14. No Third Party Beneficiaries
These Terms do not and are not intended to confer any rights or remedies upon any person other than you.
(a) To You. We may provide any notice to you under these Terms by (i) sending a message to the email address you provide or (ii) by posting to the Website. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.
(b) To Us. To give us notice under these Terms, you must contact us as follows: by personal delivery, overnight courier, or registered or certified mail to Reima USA, Inc., 350 Springfield Ave., Suite 200, Summit, NJ, 07901. We may update the address for notices to us by posting a notice on the Website. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective three business days after they are sent.
If any provision of these Terms is invalid, illegal, void, or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.
17. Entire Agreement
18. Klarna Pay Later in 4 Agreement
How it works
- Use your own valid debit or credit card, or other accepted payment method, to pay (no prepaid cards).
- The initial payment is charged when the merchant completes your order (this is usually the shipping date for online orders).
- The next 3 payments are automatically charged every 2 weeks after your first payment.
- There are no interest charges with Pay later in 4 installments, and no fees when you follow your automatic payment schedule.
- If you return your goods we will automatically reduce the amount you owe us. If you already paid us for a refunded order, we will refund the balance back to your original payment method.
- If you have questions about the quality or shipping of your order, please contact the merchant where you made the purchase.
- A Late Fee of up to $7 may be charged if an automatic payment cannot be collected.
- The issuer of your payment method may charge interest or fees under your agreement with them. If you have any questions about those charges contact your payment method provider.
Terms and Conditions
The following terms and conditions represent an agreement between the lender, Klarna Inc., located at 629 N. High St. Suite 300, Columbus, OH 43215 (“Klarna,” we," or “us”) and the user of this payment option (“you” as the borrower, under the name and address provided when you agreed to use this payment option), entered into as of the date you agree to use this payment option for your purchase. In addition to these terms and conditions, your use of this payment option is governed by the Klarna User Terms , which are incorporated into and made part of these terms and conditions (collectively, the “Agreement”). The Klarna User Terms include:
If you do not agree to the terms of the Agreement, you may not use this payment option.
This payment option is provided, and funds made available, by Klarna. When you elect to use this payment option, we will present you with the applicable payment terms, including:
- The amount of your Initial Payment. The Initial Payment is the first of four payments and is due immediately once the merchant confirms your order.
- The amount of each subsequent Installment Payment. The Installment Payments represent the amount financed and repaid in three installments due every two weeks after the Initial Payment, for a loan term of six weeks from the Initial Payment.
- The Total Purchase Amount. This equals the Initial Payment (which is due immediately) plus each subsequent Installment Payment and represents the total amount you will have paid when you have made all scheduled payments.
By accepting to use this payment option, you acknowledge and agree to these payment terms, and that such payment terms are incorporated by reference into this Agreement. Your final payment schedule will be emailed to you, and available through the Klarna App, once the merchant confirms your order.
Promise to Pay: By using this payment option, you are instructing us to send the Total Purchase Amount to the designated merchant as payment for your purchase. You further promise to pay Klarna the Total Purchase Amount in accordance with the payment terms, including repayment of the Initial Payment and each Installment Payment on their Due Dates, plus any fees, past due amounts, and other charges as permitted under this Agreement. There is no balloon or similar final payment required on this loan and you are not required to obtain credit life or credit disability as a condition of receiving this loan.
No Interest or Other Finance Charges: This is a 0% APR loan. There are no interest or other finance charges due on this payment option. Other fees will apply as described in this Agreement.
Payment Methods: We may limit the types of payment methods we accept at our discretion. If a type of payment method, such as a particular credit or debit card, is not accepted, you will be notified before the purchase is completed. Most valid credit and debit cards that are not scheduled to expire in the near future are accepted. We do not accept prepaid cards. You may change your payment method at any time, and if you do, you authorize us to charge your new payment method in accordance with this Agreement.
Initial Payment: You authorize us to charge your payment method for a first Initial Payment, which amount will be disclosed to you at checkout. This amount will not be charged until the merchant confirms the order. This typically occurs when the Merchant ships the goods or provides them to you in the store, but could also happen at the time of order placement. Your card issuer may restrict access to any authorized amount while pending.
Installment Payments: You authorize us to automatically charge your payment method for each Installment Payment every 14 days (each a “Due Date”) after the Initial Payment is charged to your payment method. Due Dates are disclosed in Eastern Time. If your payment method is a debit card or you agree to pay by electronic fund transfer, you authorize Klarna to initiate preauthorized transfers from your bank account, in the amount of each Installment Payment and in such frequency as disclosed to you when you elect to use this payment option. You agree these terms will serve as your copy of your authorization for Klarna to automatically charge your payment method, including to initiate preauthorized transfers. We will provide notice within 2 days after each payment confirming that you have paid the Installment Amount due. If any adjustment causes your final Installment Payment to be less than your scheduled Installment Payment amount, we will charge you the lesser amount.
Prepayment: You may prepay part or all of any outstanding Total Purchase Amount at any time. There is no penalty for prepaying any amount owed. Prepaying any portion of your outstanding Total Purchase Amount will not change the amount of any subsequent Installment Payment unless the remaining Total Purchase Amount is less than your Installment Payment, in which case we will only charge you the remaining Total Purchase Amount on the Next Due Date.
Split Orders: In the event the merchant does not confirm your purchase for the entire order amount at the same time (for example, if items from your order ship on different dates), we may create a separate installment schedule for each confirmed amount received from the merchant (each a “Schedule”). Each Schedule will have its own Initial Payment and Installment Payment amounts and Due Dates associated with the confirmed amount; however, the total Initial Payments and Installment Payments paid on all Schedules associated with your purchase will not exceed the Total Purchase Amount. You understand that when a Schedule is created, this Agreement will apply to such Schedule and you agree to the terms of this Agreement with respect to each Schedule.
Late Payment: If we are unable to charge your selected payment method for any Installment Payment in full on your Due Date, it will be considered a Late Payment.. We will notify you if a payment fails and provide you at least 2 courtesy days to ensure your payment method is up to date before attempting to collect the Late Payment. You authorize us to attempt to collect the Late Payment at any point after 2 days, using any payment method we have on file for you. Due Dates for subsequent Installment Payments will remain unchanged.
Late Fee: If any Late Payment remains unpaid after 10 days, you will be subject to a Late Fee of up to $7 (or such lesser amount as required by law). You authorize us to charge this Late Fee, plus any Late Payment (if not yet collected) with your next Installment Payment, as a single charge to your payment method. If the Late Payment was your final Installment Payment, we will automatically charge your card for the Late Payment plus the Late Fee, 10 days from your final Due Date, if you do not pay your Late Payment before then. The Late Fee will never exceed the Installment Payment amount and will be waived or refunded in the event our error results in you incurring a Late Fee.
We may continue to attempt to collect overdue and currently due payments on subsequent Due Dates or invoice you separately for any unpaid amount.
Returned Payment Fee: If you attempt to make any Installment Payment by check or ACH and your payment is returned unpaid for “not sufficient funds” or for any other reason such as a closed account, we will charge you a Returned Payment Fee of up to $25 (or any lower amount required by law). The Returned Payment Fee will never exceed the Installment Payment amount and will be waived or refunded in the event our error results in you incurring a Returned Payment Fee.
Returns: Any returns or refunds credited to your purchase will reduce your outstanding balance, but do not count as payments. You will need to continue to make your previously disclosed payments at scheduled Due Dates until your balance is paid in full. If you have a credit balance you authorize us to credit the balance back to (a) the payment method used for this payment option; (b) any other card we have on file for you; (c) by check to your mailing address on file; or (d) by direct deposit to any of your bank accounts on file or stated on any check you presented to us for payment.
Default: Except where prohibited by law, you will be in default if you: (a) fail to make any payment by a Due Date; (b) become the subject of insolvency or bankruptcy proceedings; (c) supply false, misleading, or incorrect information to us; (d) a payment is returned to us by your bank; or (e) violate or are unwilling to comply with any provision in this Agreement (each a “Default”).
If you are in Default Klarna may: (i) charge the outstanding balance (or any lesser amount we deem appropriate) on your Pay later in 4 purchase immediately, using any card we have on file for you or by a separate invoice, except where such default is due to insolvency, bankruptcy, or the provision of false, misleading or incorrect information; (ii) employ a debt collection agency to collect payment and you will have to pay all attorney’s fees (to the extent permitted by law) incurred by Klarna and/or the debt collection agency; and (iii) report default information to credit bureaus. If you are in Default Klarna may prevent you from future use of any Klarna service.
Consent to Receive Debt Collection Emails. In the event that you are in Default, you consent to receive debt collection emails from our debt collection service provider, TrueAccord Corp. You certify that any email address you provide to Klarna can be used by TrueAccord Corp. for debt collection communications. You also certify that any email address you provide is a personal email address and not a work email address. If you change your email address, it is your obligation to update your email address with Klarna.
Credit Report Access and Reporting: You authorize Klarna to obtain consumer reports and other information about you from consumer reporting agencies, when you elect to use this payment option and periodically thereafter. You agree that we may use such consumer reports and other information to determine your eligibility for this and other payment options, and for the maintenance and collection of your account with us. We will only obtain consumer reports that do not impact your credit score and do not leave a hard inquiry on your credit report.
We may report information about your order to credit bureaus. Late payments, missed payments, or other defaults on your account with us may be reflected in your credit report.
If you believe the information we have given to a credit bureau is incorrect, write to us at the address below. When you write to us, tell us the specific information you believe is incorrect.
Storing Payment Method Details: You authorize us to store your payment method details in our systems. We will use this information to authorize future charges as described in this Agreement. Unless you opt-out, we may also use this information to prefill your payment method details for future purchases. You may manage your payment method details online or through the Klarna app. In the event Klarna obtains updated payment method information from your bank, you agree that we may update and use this information in our system.
No Loan Broker: You agree and represent that no person has performed any act as a broker in connection with the making of this loan.
Notices: Except as otherwise required by law, all notices regarding this payment option must be provided in writing to Klarna Inc. PO Box 8116, Columbus, OH 43201. Klarna Customer Service.
For complaints, the information provided on www.klarna.com applies. If you have a complaint towards Klarna, you can submit your complaint through the contact form on Klarna’s website (klarna.com) or via postal mail with the keyword “Complaint” to Klarna’s address.
- For California Consumers
FOR INFORMATION CONTACT THE DEPARTMENT OF BUSINESS OVERSIGHT, STATE OF CALIFORNIA. This loan is made pursuant to the California Finance Lenders Law, Division 9 (commencing with Section 22000) of the Financial Code, License No. 60DBO-44020.
- For North Dakota Consumers
NOTICE: MONEY BROKERS ARE LICENSED AND REGULATED BY THE DEPARTMENT OF FINANCIAL INSTITUTIONS, 2000 SCHAFER STREET, SUITE G, BISMARCK, NORTH DAKOTA 58501-1204. THE DEPARTMENT OF FINANCIAL INSTITUTIONS HAS NOT PASSED ON THE MERITS OF THE CONTRACT AND LICENSING DOES NOT CONSTITUTE AN APPROVAL OF THE TERMS OR OF THE BROKER’S ABILITY TO ARRANGE ANY LOAN. COMPLAINTS REGARDING THE SERVICES OF MONEY BROKERS SHOULD BE DIRECTED TO THE DEPARTMENT OF FINANCIAL INSTITUTIONS.
- For South Dakota Consumers
Any improprieties by Klarna regarding its product offerings or related practices may be referred to the South Dakota Division of Banking at South Dakota Division of Banking, 605.773.3421, 1601 N. Harrison Avenue, Suite 1, Pierre, SD 57501. Fax: 866.326.7504, [email protected].
- For Washington Consumers
Fraudulent transactions may result in the loss of your money with no recourse.